Before COVID-19 became a pandemic, IEA represented the human factors/ergonomics perspective at a three-day World Health Organization (WHO) global consultation to kick off development of the Global Patient Safety Action Plan for “A Decade of Patient Safety: 2020-2030.” Among the participants were representatives of the Clinical Human Factors Group, a charity that works with healthcare professionals, managers, and service-users partnering with experts in human factors from healthcare and other industries to campaign for change in the National Health Service and healthcare.